Privacy Policy

Your Privacy Matters to Us

At TravelMaxx Ltd, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

UK GDPR Compliant

1. Information We Collect

We collect personal information that you voluntarily provide to us when you:

Make a booking or inquiry
Subscribe to our newsletter
Contact our customer service
Leave reviews or testimonials

Personal information may include:

Identity Data

Name, date of birth, passport number

Contact Data

Email, phone, address

Travel Data

Travel preferences, special requests

Financial Data

Payment details (secure processing)

Technical Data

IP address, browser type, cookies

                        Sensitive Data: We may collect health information for special assistance requests
                        (wheelchair, medical conditions) but only with your explicit consent.
                    

2. How We Use Your Information

Process Your Bookings

Booking confirmations, tickets, invoices, and itinerary updates

Customer Support

Respond to questions, handle cancellations and modifications

Legal Compliance

ATOL, CAA requirements, anti-fraud obligations

Marketing (with consent)

Promotional offers, newsletters, travel inspiration

Website Improvement

Analyze usage, improve user experience

Fraud Prevention

Detect and prevent fraudulent transactions

3. Legal Basis for Processing

Contractual Necessity

Processing necessary to perform our contract with you

Legal Obligation

Processing necessary to comply with legal requirements

Legitimate Interests

Fraud prevention, direct marketing

Consent

Marketing emails, special category data

4. Information Sharing

We do not sell your personal information. We may share your information with:

                        International Transfers: Your information may be transferred to countries outside
                        the UK. We ensure appropriate safeguards are in place.
                    

5. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience, analyze site traffic, and personalize content.

6. Data Security

We implement appropriate security measures including SSL/TLS encryption, access controls, secure storage, regular audits, and staff training. Payment processing is PCI-DSS compliant.

SSL Encrypted PCI-DSS Compliant Regular Audits

7. Data Retention

Booking Records: 7 years (legal and tax requirements)
Customer Inquiries: 2 years after resolution
Marketing Data: Until you unsubscribe or request deletion
Website Analytics: 26 months (Google Analytics)

8. Your Rights

Under UK GDPR, you have the following rights:

Right to Access

Right to Rectification

Right to Erasure

Right to Restrict Processing

Right to Data Portability

Right to Object

To exercise your rights, contact us at info@travelmaxxltd.co.uk. We will respond within 30 days.

9. Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from children. For bookings involving children, we only collect child's name, date of birth, and passport details required for travel.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please read their privacy policies before providing any personal information.

11. Marketing Communications

You can opt-out of marketing emails at any time by clicking the "unsubscribe" link or contacting us. Transactional emails related to your bookings will still be sent.

12. Data Breach Notification

In the event of a data breach, we will notify the ICO within 72 hours and affected individuals if required.

13. How to Complain

If you have concerns about how we handle your data, you can lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk.

14. Updates to This Policy

We may update this privacy policy from time to time. Significant changes will be notified by email or website notice.

15. Contact Us

Business and correspondence details:

Business Name	TravelMaxx Ltd
Director	Faisal Jawad
Registered Office	Unit A, 82 James Carter Road, Mildenhall, IP28 7DE
Trading Address	Kamp House, 124 Middleton Road, Morden, Surrey, SM4 6RW
Company Number	15780719 (England and Wales)
Email	info@travelmaxxltd.co.uk
Phone	(0203) 983-6853

16. Data Protection Registration

TravelMaxx Ltd is committed to protecting your personal data in accordance with UK data protection laws. TravelMaxx Ltd is registered with the Information Commissioner's Office (ICO).

Registration Status:

Our ICO registration is in process. The registration number will be displayed here once issued.

Once registered, you will be able to verify our entry on the official ICO register:

Search the ICO Data Protection Register

Last Updated: April 2026